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To
improve our service to you and to answer one of the complaints we
often hear, we have implemented a new outage reporting system. This
will allow you to report outages without any busy signals. This
number should be used only to report power outages.
Any other calls should still be made to the same number you call
now.
HCEC is dedicated to providing the most reliable power supply possible.
However, if your electric power goes off, please follow these instructions:
1. Check your fuses or circuit breakers to determine if
the problem is within your home.
2. Check to see if your neighbors have power. This will help
HCEC determine whether the trouble is caused by a transformer serving
your home, or is more general in nature.
3. To report an outage 24 hours a day, 7 days a week, call
the toll-free number: 1-800-970-4232
When you call 1-800-970-4232, you will be connected to HCECs automated
outage reporting system, which will provide step-by-step instructions
for you to report your power outage. This system will identify you
and your location by your telephone number in our database. It is
very important that we have your current telephone number. This
will allow our 24-hour dispatchers to locate your location and have
your power restored in a timely manner.
Please remember this number is to be used to report power outages
only. To report any other problems please call our regular office
phone numbers.
4. Business hours for all HCEC offices are 8:00 A.M. - 5:00
P.M., Monday through Friday. Customer Service phone numbers are:
1-800-657-2445 toll free or 544-5641 local.
5. If a serviceman makes a call to your premises and finds
the problem is not HCEC’s responsibility, you will be billed
for a service charge to cover the expenses.
6. If the outage is HCEC’s responsibility, there is
no charge.
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